Return & Refund Policy

Welcome to ULTIMA ("Al-Amanah Service"), a trusted provider of water purification products. We are committed to ensuring your satisfaction with our products. Please read our Return and Refund Policy carefully to understand our guidelines and procedures.

• Eligibility for Returns

You can return a product or claim a refund under the following conditions:

a. If it's damaged, defective, or different from what you ordered.

b. For the Water Purifier machine, a Return or Refund can be claimed only before the installation.

• How to Initiate a Return

a. Contact our customer support within 7 days of receiving your product to report the issue.

b. Pack the product securely in its original packaging, including all accessories and documentation.

• Inspection and Evaluation

a. Upon receiving the returned product, we will inspect it to verify the issue and its eligibility for a refund or replacement.

b. If the product is found to be in a condition that does not meet the return eligibility criteria, we may refuse the return and contact you to discuss possible solutions.

• Exclusions

Our return and refund policy does not cover the following:

a. Damage caused by misuse, improper maintenance, or neglect of the product.

b. Products that have been altered, modified, or tampered with in any way.

c. Consumables, such as filters, that have been opened or used.

• Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support at +8809613334445. We are here to assist you and ensure that you have a positive experience with our products.